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LICENSURE AND RENEWAL PROGRAM GOAL:
To ensure accurate issuance and renewal of licenses and registrations to those meeting the required qualifications.
OBJECTIVE #1:
To ensure that qualified persons desiring to provide health care in a profession regulated by this Board receive the required credentials in a prompt manner.
Strategies for Objective #1:
- Maintain a uniformed manner for processing applications and reinstatements
- Increase licensees understanding of the application and reinstatement process
- Increase licensees’ access to forms for applications and reinstatements
- Fully utilize 9 FTEs in FY2007, and 9FTEs in FY 2008 and FY 2009 to process applications and reinstatements
- Increase the public’s knowledge of the application process.
Performance Measures for Objective #1:
OUTCOME MEASURES:
- Policy and procedure manual for licensing division staff is available.
- Revise and update the forms for applications and reinstatements, increase availability of staff for assistance with the application and reinstatement process
- Forms available by mail, e-mail, fax and download
- Review staff’s tasks and skills
- Provide additional information on the website
OUTPUT MEASURES:
- Create written policy and procedure manual
- 100% of all forms reviewed. Corrections, deletions, and revisions completed as needed. 100% of the licensing analysts’ e-mail addresses and direct lines available on the website, 100% of the licensing analysts with voice mail.
- 75% of all forms available to download from the www.ksbha.org, 100% of forms available as attachments to emails, mail or fax
- 100% of all staff’s skills and task reviewed. Areas of deficiency will be noted and needed training will be provided.
- Board actions recording licensures and reinstatement will be posted on the website after each board meeting.
OBJECTIVE #2:
To promptly process annual renewal and ensure continued compliance with continuing education and insurance requirements by those practicing in this state.
Strategies for Objective #2:
- Uniformed manner for processing renewals
- Increase licensees’ understanding of the renewal process
- Increase licensees’ access to forms for renewal
- Fully utilize 9 FTEs in FY2007, and 9FTEs in FY 2008 and FY 2009 to process renewals
- Adhere to time frames established by statute and rules and regulations for mailing renewals and second notices
- Increase online renewals
- Verify continuing education hours and professional liability
Performance Measures for Objective #1:
OUTCOME MEASURES:
- Policy and procedure manual for licensing division staff is available
- Revise and update the forms for renewal process, increase availability of staff for assistance with the application and reinstatement process
- Forms available by mail, email, fax and download
- Review staff’s tasks and skills
- All renewal notifications mailed in a timely manner
- Introduce a renewal notice postcard directing to go online to renew
- Audit for education hours and professional liability
OUTPUT MEASURES:
- Create written policy and procedure manual
- 100% of all forms reviewed. Corrections, deletions, and revisions completed as needed. 100% of the licensing analysts’ e-mail addresses and direct lines available on the website, 100% of the licensing analysts with voice mail.
- 100% of all forms available to download from the www.ksbha.org, 100% of forms available as attachments to e-mails, mail or fax
- 100% of all staff’s skills and task reviewed. Areas of deficiency will be noted and needed training will be provided.
- 100% of all notices are mailed at least 30 days prior to the expiration date and 2nd notices mailed within 15 days of the cancellation date
- 100% off all professions are mailed a renewal postcard.
- 20% of renewals audited for compliance with insurance and continuing education requirements
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